Shopperoll
Shopperoll

Seller Onboarding procedure and Verification Policy

This Policy explains how Shopperoll ensures the vendor's data is processed securely for verifiation and ensures integrity in the web application.

IMPORTANT: This Seller Onboarding & Vendor Verification Policy explains the onboarding steps, verification statuses, operational access gates, and review process that apply when you create or operate a Store on Shopperoll. It is intended to be transparent about how the platform works (including the checks enforced by our systems). This policy is provided for general informational use and should be reviewed by legal counsel to ensure compliance with your applicable laws and business model.
This policy should be read together with our Seller Terms, our Privacy Notice, and our payout documentation (where applicable). If there is a conflict, the Seller Terms govern unless applicable law requires otherwise.

I. DEFINITIONS

“Seller” means any individual or entity that creates or operates a Store, submits onboarding materials, lists Products, and/or fulfills Orders. “Store” means your Seller storefront on the Service. “Onboarding” means the process of creating a Store shell, providing business/owner details, configuring shipping/returns, verifying a support phone number, and submitting verification materials for review. “Verification Status” refers to the Store’s operational review state and may include: PENDING (submitted; under review), VERIFIED (approved), REJECTED (not approved), and UPDATE_PENDING (approved to operate while updates/remediation are requested). “Allowed Status” means statuses permitted to operate Seller features (currently VERIFIED and UPDATE_PENDING). “Blocked Status” means statuses that restrict operation (currently PENDING and REJECTED).

II. PURPOSE AND PRINCIPLES

Shopperoll’s onboarding and verification process is designed to (a) protect Buyers, (b) reduce fraud and counterfeit risk, (c) support payment and shipping compliance requirements, (d) ensure Sellers can reliably fulfill Orders, and (e) maintain marketplace trust. We aim to apply verification requirements consistently, but outcomes may vary depending on category risk, transaction signals, documentation quality, and third-party requirements. Shopperoll may update this process over time as the platform scales.

III. ELIGIBILITY TO APPLY AND CONTINUING DUTY OF ACCURACY

You must be legally able to form a binding contract and operate a business in your jurisdiction. You agree to provide and maintain accurate, complete, and up-to-date information throughout onboarding and thereafter (including Store name, legal name, business registration details where applicable, operating country, pickup/return address, and support contact information). If information becomes inaccurate (for example, you move locations, change legal name, change ownership structure, or change operating country), you must update it promptly. Submitting false, misleading, or incomplete information may result in rejection, suspension, holds on funds, or termination as permitted by law and contract.

IV. STEP-BY-STEP ONBOARDING PROCEDURE

Step 1 — Create a Store shell. You start onboarding by creating a Store shell (Store name, country, currency, and slug). The Service may block onboarding completion if you have already completed onboarding for the same account. Your Store slug must be unique, and the platform may reject slugs that collide with existing Stores. Step 2 — Provide Store and owner details. You provide Store details (e.g., Store name, description, operating country) and owner details (e.g., legal name; optional registration number; date of birth; ownership share if not a sole proprietor). If you indicate sole proprietorship, ownership share is treated as 100%. Step 3 — Add pickup/return addresses. You must provide a valid pickup origin address for fulfillment. You may set the return address to match pickup or provide a different return address. Addresses are stored to support operational requirements (shipping labels, returns routing, customer support, and compliance). Step 4 — Upload branding (optional) and verification materials (required for review). You may upload Store branding assets (logo/banner) and must submit verification materials such as sample photos and identity/address documents as required by the Service for your category and risk profile. Step 5 — Submit onboarding packet. After completing required steps (including support phone verification), you submit the onboarding packet. At submission, the Store’s verification status is set to PENDING and your submission is queued for review. Step 6 — Review outcome. An administrator (or authorized reviewer) may approve (VERIFIED), reject (REJECTED), or request updates/remediation (UPDATE_PENDING or other update path depending on configuration).

V. SUPPORT PHONE VERIFICATION (OTP)

To help prevent fraud and improve Buyer support, the Service may require a verified Store support phone number before onboarding can be submitted. Phone numbers are normalized to E.164 format (for example, +1XXXXXXXXXX). The Service may apply format and carrier sanity checks (especially for US +1 numbers). When OTP is enabled, an OTP is sent via a third-party verification provider, and you must enter the correct code to verify the number. Verification challenges typically have an expiration window (for example, about 15 minutes), a resend cooldown (for example, about 30 seconds), and a maximum number of attempts (for example, up to 6 attempts). If you fail too many times, the Service may temporarily block verification attempts. You are responsible for ensuring you can receive SMS at the provided number.

VI. DOCUMENTS, FILE UPLOADS, AND ACCEPTABLE FORMATS

The Service may allow you to upload images and documents for verification and Store setup. For security and reliability, uploads may be limited to supported content types and size limits (for example, common image types such as JPEG/PNG/WEBP/HEIC and documents such as PDF) and may enforce maximum file sizes (for example, approximately 8MB per file). Uploads may be stored with a media provider for processing and review. You represent and warrant that you have the legal right to upload the materials and that they are accurate and unaltered to the best of your knowledge. Uploading materials does not guarantee approval; it only enables review. Shopperoll may reject materials that are illegible, incomplete, expired, inconsistent, or otherwise insufficient for verification purposes.

VII. SHIPPING AND RETURNS SETUP DURING ONBOARDING

As part of onboarding, the Service may seed or require shipping and returns settings to reduce operational issues after approval. For example, the platform may set a default label provider (e.g., EasyPost where supported), default carriers (e.g., USPS/UPS), default dispatch days, cutoff time, handling days, label format/size, and other shipping preferences. The Service may also seed a default return policy (for example, a 30-day return window with auto-approval settings) and require a return address. You remain responsible for reviewing and customizing your settings to comply with your Store policy, your category, carrier rules, and Applicable Law.

VIII. VERIFICATION STATUSES AND WHAT THEY MEAN

PENDING means your onboarding submission has been received and is under review; Seller operational access may be restricted during this period. VERIFIED means your Store has been approved and is generally permitted to operate, subject to ongoing compliance and additional gates (such as shipping readiness and payouts). REJECTED means your Store was not approved; you may need to correct issues and resubmit, and operational access is restricted. UPDATE_PENDING means you may be allowed to operate while specific updates, remediation, or additional information is requested; if requested updates are not completed by deadlines (where provided), the Service may restrict features or revert to a blocked status. The current operational rule is: Allowed = VERIFIED or UPDATE_PENDING; Blocked = PENDING or REJECTED.

IX. OPERATIONAL ACCESS GATES (WHAT YOU MUST PASS TO USE SELLER FEATURES)

Even after you create a Store, certain Seller features may be blocked until you meet platform readiness requirements. Operational access may be gated by: (1) verification status (must be an Allowed Status), (2) shipping readiness (for example, the Service may require a valid US “ships from” operating country/origin for MVP programs), and (3) payouts readiness (for example, payouts enabled on your connected payout account). If you fail a gate, the Service may return a structured error indicating the reason (e.g., STORE_NOT_VERIFIED, SHIPPING_NOT_ONBOARDED, PAYOUTS_DISABLED) and may show banners/CTAs in your dashboard to guide remediation.

X. REVIEW PROCESS, ADMIN ACTIONS, AND AUDIT LOGGING

Verification submissions are reviewed by authorized staff and/or systems to assess risk and readiness. Review may consider consistency between Store/owner details, phone verification, pickup/return address, document validity, sample photo integrity, and category risk factors. An admin may approve or reject a Store’s verification, and the most recent submission may be marked reviewed with reviewer attribution and timestamps. The platform may maintain an audit log of admin actions (including before/after state) to support compliance, safety, and internal controls. Shopperoll may also request additional information, place a Store into an update/remediation flow, or restrict the Store pending further review.

XI. RE-SUBMISSIONS, REMEDIATION, AND CHANGES AFTER APPROVAL

If your Store is rejected or updates are requested, you may be required to correct issues and resubmit materials. Shopperoll may allow operation in UPDATE_PENDING in limited circumstances, but may also restrict sensitive features (for example, payouts, high-volume listings, or certain categories) until remediation is completed. After approval, Shopperoll may request re-verification if risk signals change, if there are suspicious transactions, if Buyer harm is reported, if a payment provider requires new KYC information, or if your Store information changes materially (such as legal name, ownership structure, operating country, or address). Failure to complete re-verification may result in holds, feature restrictions, or suspension as permitted by law and contract.

XII. DATA USE, RETENTION, AND CONFIDENTIALITY

Onboarding and verification data (including identity/address documents, contact information, and audit records) may be processed to verify eligibility, prevent fraud, support marketplace integrity, and comply with legal obligations. Shopperoll may share necessary information with service providers used for onboarding (for example, messaging/OTP providers, storage/CDN providers, shipping providers, and payment providers) consistent with our Privacy Notice. Verification records may be retained for legal, accounting, dispute defense, and anti-fraud purposes and may not be deletable immediately upon request, especially if your Store has ongoing or historical Orders, refunds, disputes, chargebacks, investigations, or retention obligations under Applicable Law.

XIII. ENFORCEMENT, SUSPENSION, AND APPEALS

Shopperoll may restrict or suspend onboarding, block a Store, or deny verification where permitted by law to manage risk, protect Buyers, comply with payment/shipping partner requirements, or enforce platform policies (including prohibited items and IP claims). If you believe a decision was made in error, you may contact support through the Seller dashboard to request clarification or to submit additional documentation. Shopperoll may (but is not required to) offer an appeal path depending on the reason for action and legal constraints.

XIV. CHANGES TO THIS POLICY

Shopperoll may update this policy from time to time to reflect product changes, legal requirements, or risk controls. Where required by law, we will provide notice. Continued use of Seller onboarding tools after an update becomes effective constitutes acceptance, unless applicable law requires otherwise.

XV. CONTACT

For onboarding and verification support, use the Seller dashboard support tools or the contact channels listed on the Service. For sensitive verification issues (for example, document review questions), you may be asked to provide additional information to confirm your identity and Store ownership before support can assist.
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Effective Date: January 18, 2025
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