© 2025 | Shopperoll | All rights reserved.
Seller Payout Regulation
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IMPORTANT: These Seller Payout Policies & Regulations explain how payouts work on Shopperoll when we use Stripe Connect to onboard Sellers and route funds to Sellers’ payout accounts. This document is for transparency and operational clarity. It does not replace Stripe’s legal terms, which govern Stripe services and may impose additional requirements (including KYC, prohibited business rules, reserves, payout timing, and negative balance recovery). If you do not agree, do not use Seller payout features.
Stripe’s controlling terms include the Stripe Connected Account Agreement and the Stripe Services Agreement. Stripe may also restrict certain businesses and products; see Prohibited and Restricted Businesses.
I. DEFINITIONS
“Stripe Connect” means Stripe’s connected account infrastructure used by Shopperoll to onboard Sellers and enable payouts. “Connected Account” means the Stripe account created for your Store (typically a Stripe Express account). “Payouts Enabled” means Stripe indicates payouts are enabled for your Connected Account. “Available Balance” means funds available to be paid out (as shown by Stripe). “Pending Balance” means funds not yet available for payout (e.g., awaiting settlement). “Hold/Reserve” means delayed availability of funds for risk, compliance, disputes, refunds, or provider settlement timing.
II. WHO THIS APPLIES TO
These policies apply to any Seller using Shopperoll payout features. Where a Seller’s payout flow is powered by Stripe, you must comply with Stripe’s requirements (including identity verification and ongoing updates), and you authorize Shopperoll to interact with Stripe on your behalf to support onboarding, compliance, and payout operations.
III. ELIGIBILITY AND COUNTRY LIMITATIONS
US-only (current implementation). Shopperoll currently supports payouts only for Stores that are based in the United States. If your Store is not eligible (for example, your Store country is not US), payout onboarding may be blocked and payouts will not be available.
IV. ONBOARDING PROCEDURE (STRIPE CONNECT EXPRESS)
Step 1 — Store verification requirement. Before adding payout details, your Store must meet Shopperoll’s onboarding requirements (for example, permitted verification statuses such as VERIFIED or UPDATE_PENDING where applicable). Step 2 — Create a Connected Account. When you start payouts onboarding, Shopperoll creates a Stripe Express Connected Account for your Store and associates it with your Store ID. Step 3 — Complete Stripe onboarding. You must complete Stripe’s onboarding flow, which can request identity/business details, beneficial ownership, documents, and bank details. Stripe determines what is required and may change requirements over time. Step 4 — Ongoing compliance. Stripe may require updates later (for example, document refresh, address changes, or additional verification). If you do not provide requested information, payouts may be disabled until resolved.
V. PAYOUT STATUS, REQUIREMENTS, AND DISABLED REASONS
Your Seller dashboard may show payout status fields such as payoutsEnabled, whether details are submitted, a disabled reason, and a list of compliance items that are currently due. These fields are based on Stripe’s account requirements. If payouts are disabled or requirements are due, you must complete the requested steps in the Stripe onboarding/update flow before payouts can resume.
VI. HOW PAYOUT AMOUNTS ARE COMPUTED (SHOPPEROLL NETTING MODEL)
Shopperoll computes Seller earnings at the Store level per Order using a netting model. In general, the Store net amount is calculated as: Store Net = Items Subtotal + Shipping Charged − Platform Fee − Shipping Cost − Refund Total. Where applicable, taxes may be calculated and displayed, but are typically excluded from Store Net unless explicitly configured or required by law. Your net amount can change after the Order is placed if shipping label costs are purchased later, refunds are processed, or a correction is required (for example, to reflect carrier adjustments or dispute outcomes).
VII. PAYOUT TIMING, SCHEDULES, AND ARRIVAL
Payout timing depends on multiple layers: (a) whether funds are available vs pending in Stripe, (b) your Connected Account payout schedule settings (where applicable), (c) Stripe settlement windows and risk controls, and (d) your bank’s processing times. Shopperoll may show estimates (such as a next payout timestamp) sourced from Stripe, but actual arrival times can vary and are not guaranteed.
VIII. PAYOUT INITIATION AND OPERATIONS (AUTOMATED RUNS)
Shopperoll may initiate vendor payout operations in automated batches (for example, periodic scheduled runs). For operational safety, payout processing may use concurrency guards (so only one payout run executes at a time), and may process a limited number of eligible payouts per run. This is designed to reduce duplicate processing and to keep payout operations stable at scale. Even if a payout run is executed, funds may still be held if your account is not eligible, if Stripe indicates payouts are disabled, if balances are pending, or if holds/reserves apply.
IX. HOLDS, RESERVES, OFFSETS, AND NEGATIVE BALANCES
To protect Buyers and the marketplace, payouts may be delayed, reserved, withheld, reduced, or reversed due to refunds, returns, disputes/chargebacks, fraud/risk reviews, policy enforcement, legal/regulatory requirements, or Stripe controls. If your Store has a negative balance (for example, because refunds or chargebacks occur after funds were paid out, or because shipping label costs/carrier adjustments exceed shipping charged), you authorize Shopperoll to recover amounts by offsetting future payouts where permitted. Stripe may also have its own mechanisms for reserves and negative balance recovery under its agreements.
X. RETURNS, REFUNDS, DISPUTES, AND CHARGEBACK IMPACT
Refunds reduce your Store net when processed, and disputes/chargebacks can cause reversals and additional fees. You agree to respond promptly to evidence requests and provide documentation (such as proof of shipment/delivery, tracking history, item condition evidence, and communications). Shopperoll may withhold or offset payouts to cover refunds, disputes, chargeback fees, negative balances, and related costs.
XI. PROHIBITED / RESTRICTED BUSINESSES AND COMPLIANCE
You must not use Shopperoll’s payout features (or Stripe services) for prohibited or restricted businesses, products, or activities. If Stripe or Shopperoll determines your Store, Products, or transactions violate applicable restrictions, payouts may be disabled, funds may be held, and your Store may be suspended or terminated. You are responsible for ensuring your Products and business model remain compliant at all times.
XII. ACCOUNT CLOSURE, DELETION REQUESTS, AND DATA RETENTION
No deletion with open obligations. You may not delete your Seller account or fully remove payout records while you have any open or unresolved Orders, pending shipments, active returns, pending refunds, disputes/chargebacks, payout holds, negative balances, or ongoing investigations. If you request account deletion, Shopperoll may first require Store closure (disabling new sales) and completion of all outstanding obligations, after which eligible personal data may be deleted or anonymized to the extent permitted by law. Snapshots and financial audit trails. Transaction records and snapshots (including order allocations, fee calculations, payout ledger entries, refund/dispute records, and compliance logs) are generally retained for legal, accounting, anti-fraud, and dispute-defense reasons and may not be deletable upon request. If you want optional profile assets removed (such as branding media), those requests may need to be submitted separately and will be honored only when compatible with retention obligations.
XIII. SUPPORT AND CONTACT
For payout support, use the Seller dashboard support tools. If a payout is disabled due to Stripe requirements, you must complete the missing steps in the onboarding/update flow. For legal notices, use the contact channels listed on the Service.
© 2025 | Shopperoll | All rights reserved.
Effective Date: January 18, 2025