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GDPR Request
Submit a request to access your data or request deletion under applicable privacy laws.
About your privacy
Under the General Data Protection Regulation (GDPR), you may have certain rights regarding the personal data we collect and process about you. These rights can include accessing the information we hold, correcting inaccurate details, requesting deletion, restricting how your data is used, or receiving a copy of your data in a portable format. This form is provided specifically for submitting an access request to obtain a copy of your data, or a deletion request where such removal is permitted by law and applicable regulations. To help protect your account, your personal information, and our systems from unauthorized access or misuse, we may need to verify your identity before processing your request. This verification may include confirming ownership of the email address you provide or requesting additional information where necessary. If further verification steps are required, we will reach out to you using the contact details submitted with this request. Please be aware that certain categories of data may need to be retained even after a deletion request is submitted. This can be required to meet legal, regulatory, tax, fraud-prevention, or security obligations, such as maintaining transaction or audit records. In these situations, we will retain only the minimum amount of data required by law and will restrict its use to those specific compliance purposes.
By submitting this request, you confirm that all information provided is accurate, complete, and up to date, and that you are authorized to make this request on behalf of yourself or another individual where applicable. You also acknowledge that submitting false or misleading information may delay or prevent the processing of your request. For more information about how we handle data and requests, please review our Terms of Service and Privacy Notice.
Tip: For the fastest possible handling of your request, be sure to include the email address associated with your account. Providing accurate contact details helps us verify your identity more efficiently and reduces the likelihood of follow-up questions or processing delays.
Don’t include passwords or sensitive payment details.
What happens next
After you submit your request, we will log it in our internal request tracking system to ensure it is handled in accordance with applicable data protection laws. If you provide an email address, we will send you a confirmation message acknowledging receipt of your request. This confirmation serves as proof that your request has been received and is awaiting review, and it may include basic information about the next steps and expected timelines for processing.
In some cases, additional verification may be required before we can proceed. This is done to protect your personal data and prevent unauthorized access or misuse. If verification is needed, we will contact you and request only the minimum information necessary to confirm your identity or ownership of the account or email address associated with the request. We will never ask for sensitive information beyond what is required for verification.
Once your identity has been successfully verified, we will proceed with fulfilling your request. For access requests, this means preparing and providing an export of the personal data associated with you. For deletion requests, we will delete eligible data where applicable. If certain data must be retained to comply with legal, regulatory, or security obligations, we will clearly explain what data is retained, the reason for retention, and how its use is restricted.